Our  CRM is a easy-to-deploy web-enabled software solution that allows retail and hospitality chains to run Loyalty Programs across an enterprise. 

Our CRM -  features:

1. Web-enabled software
   

2. Scalable and robust
   

3. Secure – access control with levels of access defined for various users
   

4. Parameterized software with user-manageable masters
   

5. Customer data capturing – customizable data entry form
   

1. Reminders / Alerts – Birthday / Anniversaries / Customer follow-up
   

2. Search / report generation – various filters available. Customer segmentation is possible based on various demographical parameters.
   

3. Bulk mailing/emailing – to all customers in the database or to a target customer segment
   

4. Campaign management - to all customers in the database or to a target customer segment
   

1. Loyalty program – offering multiple schemes to customers
   

2. Upgrade from a lower scheme to a higher scheme – automatic and manual (for e.g. Silver to Gold Card.)
   

3. Software can be scaled to a multi-location scenario
   

4. Online redemption of loyalty points against discounts on future purchases / gift vouchers etc.
   

1. Management of Loyalty cards
   

2. Issue of temporary card
   

3. Issue of permanent card and despatch
   

4. Card renewal
   

5. Card loss – blocking of card and issue of a new card
   

6. Decision support systems – analysis of customer spend / visit patterns
   

7. Tracking customer purchase history
   

1. Detailed analysis of customer purchase preferences, division-wise purchase – (if integrated with PoS)
   

2. Integration with card reader
   

3. Integration with existing PoS
   

4. Import feature from other databases / spreadsheet